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Getting tired of Time Warner Cable jacking up your rates or you simply want to pay less for the same service? Here is how you can save money on your monthly bill. It is very easy to do and only takes about 15-20 minutes. Call them up and tell them you are cancelling your service. You are not actually going to cancel (unless you really want to), but you tell them you are unless they can give you a better deal. This is what I just did to lower my monthly rate. Follow the steps I list below. Remember, be polite but firm in dealing with negotiating.
1. Have your monthly bill on hand and any other promotional offers from other companies. Verizon FIOS, Dish Network, Direct TV, etc... Also, check what offer new customers are getting for your Package/Bundle through Time Warner. Your rate might be $110 a month, but new customers are getting the same package for $90 a month.
2. Call TWC at 1-800-892-4357. It is an automated line, when asked what you want say "Cancel Service". When the system asks, do you want to reduce service say "Disconnect". You will then be transferred to a Representative who can authorize adjusting your bill.
3. When they answer they will ask for your name and a call back number. Say "Hello, how are you doing today?" Remember, these are real people so it helps to be polite and show interest in them.
4. They will ask what they can help you with today. You reply, "I would like to cancel my service with Time Warner. But before I cancel, I was wondering how can you help me keep the current rate I have, or offer me a promotional rate? Because I don't feel I should be paying more since I’m not getting faster service or better service and I don’t feel the new rate is justified. It costs too much and I have found a better deal elsewhere.
5. They may ask what better deal(s) you have found. This is where you tell them about the offers you have received in the mail or saw online or on TV.
6. If they try to offer you a reduced package, say "I'm sorry but I am not interested in a reduction in my services because I can get a better deal with (Insert Company Name). They may also try to up sell you to a higher package, avoid falling into this trap! Unless of course you want a higher package but at a heavily reduced rate (remember, have their promotional new customer rates on hand)
7. This is where they usually offer you some form of a promotional rate. If this offer isn't close to the promotional rate new customers are getting say, "Why can’t I have a good promotional rate since I have been a loyal customer for roughly X years. I feel I should be rewarded with a lower rate given my loyalty in sticking with Time Warner." If they give you a better offer, or refuse to give you anything better say "So is this offer the best you can do for me?
I am disappointed and I really liked my service with Time Warner and don't want to switch companies."
8. They will usually give you a better offer, however if they fail to give you a better deal say "If you can't get me a better deal. Would you be willing to give me an extension of the promotion I started with?" This is essentially saying I have a package for $100 a month guaranteed for 12 months. After those 12 months are up it goes up + $120 a month. You are asking to extend that promotional $100 a month guaranteed for 12 months, to $100 a month guaranteed for 24 months. Even if they have already offered you a good deal for 12 months and you want to take it, still ask if you can get that same deal for 24 months. Otherwise you will have to do this whole conversation over again in 1 year in an attempt to lower your rate. I would personally like to only have to do this every 2 years instead of every year.
9. And remember, you do not have to take any deal they offer you now! If you want some time to think about it, tell them "I would like to think about it. Can you please make a note in my account with the offer you gave me for when I call back? And can I also have your name?"
I personally was able to save $25 a month (which equals $300 a year!) All because of a 15 minute phone call. I only have an internet package so my savings aren't very impressive compared to someone with a TV, Internet, and Phone package. The larger the package you have, the more you can get taken off your bill. I have heard of some people getting $35-$50 cut from their bill.
All of Time Warner Packages with new customer pricing is found here. Adjust what package you have using the boxes to find out how much new customers are paying for the same service you have.
Another thing you can do is buy your own modem and not use the one TWC gave you. Time Warner charges $10 a month for renting their modem. You can buy your own from this compatible list and save yourself $10 a month. I bought a D-Link DCM301 that can support speeds up to 100 Mbps for $40.00. 4 months later, it paid for itself!
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